Returns & Exchanges

At Zootzu Garb, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn and unwashed items. Simply ensure the original tags remain attached to qualify for a full refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely pack your items in their original packaging, ensuring all tags are intact and including the packing slip provided in your confirmation email.

• 3.
  Ship It Back

  Print the prepaid shipping label generated from our portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund or ship your exchange item within 5-7 business days.