Frequently Asked Questions
Everything you need to know about your Zootzu Garb order.
How long does shipping usually take?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. Simply contact our support team to initiate a return and receive your prepaid shipping label.
How do I know which size to order?
Each product page features a detailed size chart. We recommend measuring a similar garment you already own and comparing it to our specifications for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay through our secure checkout system.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly from our carrier's website.
Are your garments sustainably sourced?
At Zootzu Garb, we prioritize ethical manufacturing and high-quality fabrics to ensure longevity, reducing the environmental impact of fast fashion.